This comprehensive virtual course is designed to give you the essential tools to share your ideas clearly and connect with your team. The Effective Communication Skills course covers how to listen well, understand different personal styles, and choose the right way to send a message, ensuring you can build trust, avoid confusion, and work better with others.
Course Modules:
- The Foundations: Explore the core mechanics of communication (encoding and decoding) and learn how to manage the physical, psychological, and semantic “noise” that causes breakdowns.
- Understanding Your Style: Gain insight into your natural tendencies using Emotional Intelligence (EQ) and Transactional Analysis (Parent, Adult, Child states), and learn to identify your position on the assertiveness spectrum.
- The Core Skills: Master the three essential skills of great communicators: deep active listening (Levels 1-3), reading non-verbal cues in a virtual world, and using ethical persuasion techniques.
- Barriers to Communication: Identify how cognitive biases distort our understanding and learn the importance of building “Psychological Safety” to ensure teams feel safe to speak up and take risks.
- Communicating in the Modern Workplace: Learn to choose the right tool for the job by understanding “Rich vs. Lean” channels and discover best practices for clear asynchronous (chat/email) communication.
- Giving & Receiving Feedback: Move beyond the “feedback sandwich” by using clear, direct models like SBII and COIN to give constructive praise and advice, while learning how to receive feedback without getting defensive.
- Your Individual Action Plan: Turn theory into practice by creating specific, realistic goals to apply your new listening, assertiveness, and feedback skills in your daily work.
Upon finishing all modules, you will be required to sit for a final quiz to evaluate your understanding of the topics discussed. Upon passing the quiz, you will automatically receive a virtual certificate, which can be downloaded.
- Understand the full communication process and how to manage the physical, psychological, and semantic “noise” that causes misunderstandings.
- Identify the drivers of your own behavior using Emotional Intelligence (EQ) and Transactional Analysis (Parent, Adult, Child states).
- Recognize the differences between passive, aggressive, and assertive styles and use “I-Statements” to express yourself clearly.
- Develop deep listening skills (Level 2 and Level 3) to understand meaning and intent, rather than just hearing words.
- Master non-verbal communication in a digital world, including “virtual body language” and written tone.
- Apply persuasion strategies using the “Timeless Triangle” (Ethos, Pathos, Logos) to influence decisions effectively.
- Select the correct communication channel (Rich vs. Lean) for every message to avoid confusion and conflict.
- Implement structured feedback models like SBII and COIN to give constructive advice without causing defensiveness.
- Build “Psychological Safety” within your team so others feel safe to speak up, admit mistakes, and share ideas.
- A stable internet connection.
- The ability to download PDF files.
Course Content
Introduction – Communication
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Communications Course Content
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End of Effective Communication Skills Quiz
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