This comprehensive virtual course is designed to equip you with essential knowledge and skills to navigate conflict with confidence and become more assertive. The Dealing with Conflict Assertively course covers all aspects of understanding behaviours, communication techniques, and managing emotions, ensuring you can build stronger communication, healthier relationships, and greater self-respect.
Course Modules:
- Behaviour Types: Learn about aggressive, passive, and assertive behaviours and their impacts.
- What Drives Our Behaviour?: Explore Transactional Analysis and the Parent, Adult, and Child ego states.
- Rights & Behaviours: Understand your personal bill of rights and how they relate to different behaviours.
- Assertiveness: Discover the beliefs that shape assertiveness and key skills like eye contact and body language.
- Questioning Techniques: Master open and closed questioning techniques for effective communication.
- Other Techniques: Learn practical strategies such as the “Instant Replay/Broken Record” technique and how to effectively say “no.”
- Dealing with Aggression: Gain insights and tips for effectively managing angry interactions and aggressive behaviour from others.
- Handling Your Own Anger: Develop strategies for acknowledging and expressing your own anger in a healthy and constructive way.
- 7 Steps of Assertiveness: Learn a practical, step-by-step approach to becoming more assertive in various situations.
Upon finishing all modules, you will be required to sit for a final quiz to evaluate your understanding of the topics discussed. Upon passing the quiz, you will automatically receive a virtual certificate, which can be downloaded.
- Understand the differences between aggressive, passive, and assertive behaviour.
- Identify the drivers of human behaviour through concepts like Transactional Analysis.
- Recognize and assert your personal rights in various situations.
- Develop key assertiveness skills, including confident body language and effective eye contact.
- Utilize effective questioning techniques to gather information and encourage discussion.
- Apply communication strategies like the “Broken Record” technique and learn to say “no” respectfully.
- Implement effective methods for dealing with aggressive behaviour from others.
- Learn how to manage and express your own anger constructively.
- Master a 7-step framework for consistent assertive communication.
- A stable internet connection.
- The ability to download PDF files.
